FREE RETURNS AND EXCHANGES
Are you not 100% satisfied with your purchase?
Wancher guarantee full refund and exchange of any Wancher products purchased on the website for up to 30 days after delivery (check out terms and conditions below)
How to proceed?
An evidence of purchase (packing slip invoice) is required to verify the legitimacy of your purchase and free return capabilities. Refund will only be completed through original payment
Will there be an additional cost?
If the return is issued, due to customer's personal preferences such as not his:/her's liking despite of the product being flawless (comes with no manufacturing error); a deduction of original shipping fee will be charged and 5% re-stocking fee will also be deducted from the refund payment.
However, if the product was found to be damaged and flawed due to manufacturing or packaging failure, our return policy dictates that the return will be guaranteed with a new replacement product or a complete refund for cancellation as preferred by the customer . Additionally , please be noted that your shipping fee will also be covered by us.
Terms and conditions regarding returns and exchanges:
● Returned product must be in a unused and packaged (new) state For instance: with Wancher original box, all accessories and documents all included in the return. Wancher will not be accepting any return with a show of product wear or alteration of use to the product from its original state and condition in any way
● Any personalization made to the product cannot be returned, refund or exchange
● In the case of special amenities, request or additional item to be included as part of the purchase, all things included, they all must be returned with the original packaging of the product unless separated guidance will be instructed
● Any returns will be subject to our strict quality control and assessment by Wancher Watch to certify and guarantee total satisfaction of return products match our requirements. If returned products do not match our quality standards and requirements, Wancher will refuse and decline that specific returns and return the products back to the customer or beneficiary after informing about the case in hand. If the return product satisfies our quality requirements however, Wancher will provide and proceed with applicable refund or exchange with Wancher products
● When refund is proceeded, Credit will be automatically proceed with customer’s original method of payment (credit card, debit credit card or etc.) within specific amount of days
● Additional non-returnable items: Gift cards.
Should you have any question, please feel free to contact us at info@wancher.com
