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Freely Ask Away! 

We would be delighted to answer any of your questions as earliest as possible.

Please feel free to contact us via:

  • Mailing: Wancher Inc. 2848-11 Takada, Bungotakada shi, Oita ken, 879-0617 Japan
  • Telephone: +81-8031850255 (International), +81-978240608 (Japan)
  • Live chat: click the button "Chat" at the bottom of our website
  • Our available hour for telephone and live chat is as follow:

    • From Monday through Friday, from 10:00 AM to 5:00 PM Tokyo time.
    • From Sunday through Thursday, from 9:00 PM to 4:00 AM EST time.
    • From Sunday through Thursday, from 6:00 PM to 1:00 AM (summer) or 5 PM to 12:00 AM (winter) PDT time
  • Email:
  • Contact form: please input your question into the form below


Contact us

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.