UPDATED ON COVID-19 SITUATION
Due to the complicated and unpredictable developments of the COVID-19 pandemic in Japan, Wancher Team will be working from home until September 12th.
Accordingly, the shipping activities/email responses might be delayed than normal.
We sincerely apologize for any inconvenience and we hope for your kind understanding.
All shipping activities are expected to continue from September 13th.
During this time, we are still accepting orders as normal.
If you have any questions regarding your order, please feel free to contact us at info@wancher.com,
and we will try our best to assist you as soon as possible.
COVID-19 Updates
Currently, our team are still working and our online shop is accepting orders as normal. Your orders will be shipped using Japan Post (Standard) or DHL (Express). For some countries where Japan Post's services are suspended, only DHL express shipping method will be available.
- Countries where Japan Post's services are suspended:
- United Arab Emirates/ Afghanistan/ Antigua Barbuda/ Anguilla/ Albania/ Armenia/ Angola/ Argentina/ Australia/Azerbaijan/ Bosnia/ Barbados/ Bangladesh/ Burkina Faso/ Bahrain/ Burundi/ Benin/ Bermuda/ Brunei Darussalam/ Bolivia/ Brazil/ Bahamas/ Bhutan/ Botswana/ Belarus/ Belize/ Canada/ Congo Dem.Rep/ Centrafrique/ Congo Rep/ Cote Divoire/ Chile/ Cameroon/ Colombia/ Costa Rica/ Cuba/ Cape Verde/ Cyprus/ Djibouti/ Dominica
- Dominican Rep/ Algeria/ Ecuador/ Eritrea/ Ethiopia/ Fiji/ Falkland Is/ Micronesia/ Faroe Is/ Grenada/ Georgia/ French Guiana/ Gibraltar/ Greenland/ Gambia/ Guinea/ Greece/ Guatemala/ Guinea-Bissau/ Guyana/ Honduras/ Haiti/ Ireland/ Israel/ India/ Iraq/ Iran/ Jamaica/ Jordan/ Kyrgyzstan/ Kiribati/ Comoros/ St Christopher/ Kuwait/ Cayman Is/ Kazakhstan/ Lao/ St Lucia/ Lesotho/ Libyan Arab/ Morocco/ Moldova/ Montenegro/ Mali/ Mongolia/ Martinique/ Mauritania/ Montserrat/ Malta/ Maldives/ Malawi
- Malaysia/Mozambique/ Namibia/ New Caledonia/ Niger/ Nicaragua/ Nepal/ Nauru/ Oman/ Peru/ French Polynesia/ Papua New Guinea/ Pakistan/ St Pierre And Miquelon/ Pitcairn Is/ Puerto Rico/ Paraguay/ Reunion/ Romania/ Serbia/ Rwanda/ Saudi Arabia/ Solomon Is/ Seychelles/ Sudan/ Slovakia/ Sierra Leone/ Senegal/ Somalia/ Suriname/ South Sudan/ Sao Tome/ El Salvador/ Syrian Arab Rep/ Tristan Da Cunha/ Turks & Caicos/ Chad/ Togo/ Tajikistan
- East Timor/Timor-Leste/ Turkmenistan/ Tonga/ Trinidad Tobago/ Tuvalu/ Ukraine/ Uganda/ United States/ Uruguay/ Uzbekistan/ Vatican/ St Vincent/ Venezuela/ British Virgin Island/ United States Virgin Island/ Vanuatu/ Wallis & Futuna/ Wake Island/ Samoa/ Kosovo/ Yemen/ Serbia Montenegro/ South Africa/ Zambia/ Zimbabwe
- India
- North Korea
- Russia
Worldwide Shipping Fee
Your orders will be shipped using Japan Post (Standard) or DHL (Express) with shipping fee specified as follows:
The order amount below is the Total Order Amount after applying discount. Track your order here:
ORDER LESS THAN 500 USD
- Standard (5~20 days): 10.00 USD
- Express (4~10 days): 25.00 USD
ORDER FROM $500 USD
- Standard (5~20 days): FREE
- Express (4~10 days): FREE
Handling Time
Delivery varies by destination. It might also be prolonged upon special request of customization or pre-order.
Orders which are placed during weekend or national holidays will be processed on the following business day. Handling time for orders with in-stock items is 3 business days.
The expected shipping date for pre-order items will be different from the normal orders of in-stock items. Please refer to product page or our notification email for a shipping update of your pre-order.
Customs Duty/Tax Charges
All Wancher products are shipped from Japan and will be declared at the actual value of your order. Please be noticed that you are responsible for all customs and import fees when the parcel reached the destination country. We will not be responsible for any customs and import fees charged.
Since customs duty varies from country to country, the customs and import fee might be different depending on your shipping address. Please check with your country's regulations to calculate the fees.
If your parcel is returned to us because you fail to pay the customs duty, you can choose to have it reshipped (and pay for the shipping again) or cancel the whole order. For the latter option, we can refund your purchased products except for the shipping fee.
Should you have any question regarding the shipping, please feel free to contact us here or send emails to info@wancher.com.
FREE RETURNS AND EXCHANGES
Wancher is committed to making your shopping experience a success. If you are not 100% satisfied with your online purchase, we will happily accept returns for a full refund or exchange any Wancher products purchased on the website for up to 30 days following delivery.
Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price.
In all cases, refunds will be made in the form of the original payment. Wancher Watch does not honor any warranty claims that are not accompanied by the original documentation.
In case that the return product is not a damaged or defective item and/or because of personal reasons/preferences, we will deduct the original shipping fee and 10% re-stocking fee from the refund payment.
Returns and exchanges are subject to the following terms and conditions:
- Product must be returned in a new and unused state, in perfect condition with the Wancher original box or package, including all accessories and documents (if applicable). Wancher will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
- Personalized products cannot returned to Wancher for exchange or refund.
- If you have received free items as part of your order, they must be returned with the products unless you receive different instruction from our representatives.
- All returns will be subject to strict quality control by Wancher to ensure that the returned products satisfy these requirements. If the products do not meet the quality control standards, Wancher will refuse the return, and send back the products to the customer or recipient after informing the customer about the case. If the returned product satisfies the quality control standards, Wancher will process the applicable refund or exchange as soon as possible.
To ease and expedite the method, please include the subsequent info when contacting us:
- Order number (If your watch may be a gift you have to contact the one that purchased it for you to receive the proof of purchase)
- Pictures of the watch and the damage
- Receipt
- Your current address info: First and Last name; Street address; Postal code; Country; City; Telephone number
Your WANCHER® watch have been manufactured with scrupulous workmanship and finest quality materials. Our production method includes numerous quality controls applied to every step of the creation of the product. The strict quality control ensures that the product you have chosen will be as functional as it is beautiful.
Your WANCHER® watch is guaranteed for one year from the date of original purchase against defects in materials or workmanship*.
If found to be defective in material or workmanship under normal use anytime within the warranty period, your WANCHER® product will be repaired or replaced free of charge.
Upon the expiration of the warranty period, any repairs are going to be subject to a service fee.
*Products priced under $100 is not eligible for warranty.
This warranty does not cover:
• Defects and damages caused due to loss, theft, fire, or a natural disaster.
• Failure or damage incurred due to improper use, carelessness (knocks, dents, crushing, broken crystal/glass, etc.), or accidents.
• Failure or damage that has been caused by unjustifiable repair or modification.
• Changes, defects, and damages caused due to normal wear and tear and aging.
• Battery, wristband, crown, or crystal/glass. If purchasing from an unauthorized third party vendor, there is a risk of receiving a timepiece that is counterfeit, used, or defective.
If you have purchased your Wancher® product from a retailer and feel the item has a manufacturer's defect, please contact your retailer and return them to the place of purchase.
Should you have any question, please feel free to contact us at info@wancher.com.
