1. Handling time for orders with in-stock items is 3-5 business days.

Shipping will commence after we finished our standard 5 day watch testing. So in total your watch should arrive at your door approximately 10 working days

2. Delivery time varies by destination. It might also be prolonged upon special request of customization.

3. Orders which are placed during weekend or national holidays will be processed on the following business day.

4. The expected shipping date for pre-order items will be different from the normal orders of in-stock items. Please refer to product page or our notification email for a shipping update of your pre-order.
*If your cart contain both in-stock and pre-order items, the shipment will depend on the estimated delivery date of pre-order item. For separate shipment, please contact us for further assistance.

All Wancher products are shipped from Japan and will be declared at the actual value of your order. Please be noticed that you are responsible for all customs and import fees when the parcel reached the destination country. We will not be responsible for any customs and import fees charged.

Since customs duty varies from country to country, the customs and import fee might be different depending on your shipping address. Please check with your country's regulations to calculate the fees.

If your parcel is returned to us because you fail to pay the customs duty, you can choose to have it reshipped (and pay for the shipping again) or cancel the whole order. For the latter option, we can refund your purchased products except for the shipping fee.

Please contact us email at info@wancherwatch.com or through Live Chat for prepaid custom option and/or inquiry about possible fee.

Wancher is committed to making your shopping experience a success. If you are not 100% satisfied with your online purchase, we will happily accept returns for a full refund or exchange any Wancher products purchased on the website for up to 30 days following delivery.

Proof of purchase or packing slip invoice is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.

In case that the return product is not a damaged or defective item and/or because of personal reasons/preferences, we will deduct the original shipping fee and 10% re-stocking fee from the refund payment.

Returns and exchanges are subject to the following terms and conditions:

-Product must be returned in a new and unused state, in perfect condition with the Wancher original box or package, including all accessories and documents (if applicable). Wancher will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

-Personalized products cannot returned to Wancher for exchange or refund.

-Watches that suffered age degradation, wear, physical damage cannot be returned

-If you have received free items as part of your order, they must be returned with the products unless you receive different instruction from our representatives.

-All returns will be subject to strict quality control by Wancher to ensure that the returned products satisfy these requirements. If the products do not meet the quality control standards, Wancher will refuse the return, and send back the products to the customer or recipient after informing the customer about the case. If the returned product satisfies the quality control standards, Wancher will process the applicable refund or exchange as soon as possible.

-Product is not from AS IS Sale collection

Should you have any question, please feel free to contact us at info@wancherwatch.com.