Shipping

UPDATED ON COVID-19 SITUATION

Due to the complicated and unpredictable developments of the COVID-19 pandemic in Japan, Wancher Team will be working from home until September 12th.
Accordingly, the shipping activities/email responses might be delayed than normal.
We sincerely apologize for any inconvenience and we hope for your kind understanding.

All shipping activities are expected to continue from September 13th.
During this time, we are still accepting orders as normal.
If you have any questions regarding your order, please feel free to contact us at info@wancher.com,
and we will try our best to assist you as soon as possible.

COVID-19 Updates

Currently, our team are still working and our online shop is accepting orders as normal. Your orders will be shipped using Japan Post (Standard) or DHL (Express). For some countries where Japan Post's services are suspended, only DHL express shipping method will be available.

  • Countries where Japan Post's services are suspended:
    • United Arab Emirates/ Afghanistan/ Antigua Barbuda/ Anguilla/ Albania/ Armenia/ Angola/ Argentina/ Australia/Azerbaijan/ Bosnia/ Barbados/ Bangladesh/ Burkina Faso/ Bahrain/ Burundi/ Benin/ Bermuda/ Brunei Darussalam/ Bolivia/ Brazil/ Bahamas/ Bhutan/ Botswana/ Belarus/ Belize/ Canada/ Congo Dem.Rep/ Centrafrique/ Congo Rep/ Cote Divoire/ Chile/ Cameroon/ Colombia/ Costa Rica/ Cuba/ Cape Verde/ Cyprus/ Djibouti/ Dominica
    • Dominican Rep/ Algeria/ Ecuador/ Eritrea/ Ethiopia/ Fiji/ Falkland Is/ Micronesia/ Faroe Is/ Grenada/ Georgia/ French Guiana/ Gibraltar/ Greenland/ Gambia/ Guinea/ Greece/ Guatemala/ Guinea-Bissau/ Guyana/ Honduras/ Haiti/ Ireland/ Israel/ India/ Iraq/ Iran/ Jamaica/ Jordan/ Kyrgyzstan/ Kiribati/ Comoros/ St Christopher/ Kuwait/ Cayman Is/ Kazakhstan/ Lao/ St Lucia/ Lesotho/ Libyan Arab/ Morocco/ Moldova/ Montenegro/ Mali/ Mongolia/ Martinique/ Mauritania/ Montserrat/ Malta/ Maldives/ Malawi
    • Malaysia/Mozambique/ Namibia/ New Caledonia/ Niger/ Nicaragua/ Nepal/ Nauru/ Oman/ Peru/ French Polynesia/ Papua New Guinea/ Pakistan/ St Pierre And Miquelon/ Pitcairn Is/ Puerto Rico/ Paraguay/ Reunion/ Romania/ Serbia/ Rwanda/ Saudi Arabia/ Solomon Is/ Seychelles/ Sudan/ Slovakia/ Sierra Leone/ Senegal/ Somalia/ Suriname/ South Sudan/ Sao Tome/ El Salvador/ Syrian Arab Rep/ Tristan Da Cunha/ Turks & Caicos/ Chad/ Togo/ Tajikistan
    • East Timor/Timor-Leste/ Turkmenistan/ Tonga/ Trinidad Tobago/ Tuvalu/ Ukraine/ Uganda/ United States/ Uruguay/ Uzbekistan/ Vatican/ St Vincent/ Venezuela/ British Virgin Island/ United States Virgin Island/ Vanuatu/ Wallis & Futuna/ Wake Island/ Samoa/ Kosovo/ Yemen/ Serbia Montenegro/ South Africa/ Zambia/ Zimbabwe
Currently we are not able to ship to some places:
    • India
    • North Korea
    • Russia

Worldwide Shipping Fee

Your orders will be shipped using Japan Post (Standard) or DHL (Express) with shipping fee specified as follows:

The order amount below is the Total Order Amount after applying discount. Track your order here:

ORDER LESS THAN 500 USD
  • Standard (5~20 days):  10.00 USD
  • Express  (4~10 days): 25.00 USD
    ORDER FROM $500 USD
    • Standard (5~20 days): FREE
    • Express (4~10 days): FREE

    Handling Time

    Delivery varies by destination. It might also be prolonged upon special request of customization or pre-order.

    Orders which are placed during weekend or national holidays will be processed on the following business day. Handling time for orders with in-stock items is 3 business days.

    The expected shipping date for pre-order items will be different from the normal orders of in-stock items. Please refer to product page or our notification email for a shipping update of your pre-order.

    Customs Duty/Tax Charges

    All Wancher products are shipped from Japan and will be declared at the actual value of your order. Please be noticed that you are responsible for all customs and import fees when the parcel reached the destination country. We will not be responsible for any customs and import fees charged.

    Since customs duty varies from country to country, the customs and import fee might be different depending on your shipping address. Please check with your country's regulations to calculate the fees.

    If your parcel is returned to us because you fail to pay the customs duty, you can choose to have it reshipped (and pay for the shipping again) or cancel the whole order. For the latter option, we can refund your purchased products except for the shipping fee.

    Should you have any question regarding the shipping, please feel free to contact us here or send emails to info@wancher.com.